Terms & Conditions
These General Terms and Conditions (hereinafter: the “General Terms and Conditions”) determine the rights and obligations of the customer (hereinafter: the “Partner”) using the electronic commercial services provided by Suntastic Kft (Registered office: 5919 Pusztaföldvár, Zrínyi u. 21; Tax registration No.: 23417483-2-04; contact details: info@petpressive.com; hereinafter: the “Service Provider”)(with the Service Provider and the Partner hereinafter collectively referred to as the “Parties”).
1. General information, contracting (www.petpressive.com)
1.1 The scope hereof shall extend to all electronic commercial services channelled through the electronic market (hereinafter: the Web Store) available on the website www.petpressive.com (hereinafter: the “Website”). Moreover, the scope hereof shall also extend to all commercial transactions to be entered into by and between the Parties specified herein.
Online purchasing in the Web Store shall be governed by Act CVIII of 2001 on certain issues pertaining to electronic commerce services and information society-related services (hereinafter: the “Ektv”), with the Service Provider having duly met through these General Terms and Conditions its information obligation set out in Article 5, Section (2) and Article 6, Sections (1)-(2) of the Ektv.
1.2 Purchasing in the Web Store may be realized by the placing of an order electronically in the manner determined herein.
1.3 The contract between the Parties shall be deemed to be concluded subsequent to the completion of all mandatory fields in the order form, the checking of the data entered and the confirmation of clicking on the icon to order the content of the Basket. The contract thus concluded by the Parties shall be deemed to be a contract in writing. The commercial transaction (e.g. the submission of orders) effected by the Partner via the customer service of the Service Provider (whether in writing, in person or on the phone) shall also be deemed to be contracting. The Service Provider shall inform the Partner at request concerning the content of the contracts. Invoices shall be submitted only if created based on such contracts and such invoices shall be archived for 5 years.
1.4 The Service Provider’s data are as follows:
Suntastic Kft
Registered Office: 5919 Pusztaföldvár, Zrínyi utca 2.
Tax registration No.: 23417483-2-04
Contact details: info@petpressive.com
Phone: +36 70 649 2183
2. Registration
2.1 Partners can register by clicking on the registration button under the menu point “Entry” and completing the form then appearing.
2.2 The Service Provider may not be held liable for any delay in delivery or any other problem or error arising from the submission of any false and/or inaccurate data by the Partner. The Service Provider may not be held liable for any damage arising from the Partner’s forgetting his/her password or disclosing the same to any unauthorized person for no fault of the Service Provider.
2.3 Partners not wishing to register may choose the option to place their orders as "guests" as well. Using this option shall also be governed by the provisions of Section 2.2.
3. Placing orders
3.1 The intended purpose and the quality features of the products purchased may be checked in detail on the page of the specific product. Should you have any question concerning the product before purchasing, our customer service will be readily at your disposal.
Should you need any information other than the information found on the portal concerning the quality or basic characteristics of any of the products available in our Web Store, please do not hesitate to contact our customer service. For the contact details of our customer service, refer to the previous Section.
3.2 The purchase price shall always be the gross price indicated next to the product selected, which shall be inclusive VAT. However, the purchase price of the product does not include the cost of delivery.
3.3 The Service Provider reserves the right to change the cost of delivery any time, provided that any modification shall take effect contemporaneously with the posting thereof on the Website and no such modification shall affect the cost of delivery of any product already ordered.
3.4 The Service Provider reserves the right to change the prices of the products offered on the Website any time, provided that any modification shall take effect contemporaneously with the posting thereof on the Website and no such modification shall affect the purchase price of any product already ordered. Should the price of any product be indicated incorrectly in the Web Store despite all care taken by the Service Provider, with special regard to the posting of a price which is obviously false, e.g. significantly different from the publicly known, generally accepted or estimated price of the product, due to any system error, the Service Provider shall not be obligated to deliver the product at such false price, but may offer the Partner the delivery of the product at the correct price or the opportunity to abandon his/her intention to purchase the same.
3.5 The Service Provider shall only accept the order if the Partner has filled in all of the obligatory fields in the order form. (The Service Provider shall send an error message to the Partner if any of the fields has been left blank or completed incorrectly.) The Service Provider may not be held liable for any delay in delivery or any other problem or error arising from the submission of any false and/or inaccurate data by the Partner placing an order.
3.6 By submitting an order, the Partner acknowledges and agrees to be bound by these General Terms and Conditions.
3.7 The Service Provider shall confirm the purchase electronically (in e-mail) to the Partner subsequent to having received the purchase offer (order) of the Partner. Should the Partner not receive such confirmation in 48 hours of having placed the order, the validity of the Service Provider's offer, as well as the Partner's obligation to purchase the product ordered, shall be terminated automatically.
4. Terms of delivery, invoicing and payment
4.1 The Service Provider shall deliver the product selected and ordered on the Website to the address provided by the Partner in the order form on the date indicated in the confirmation of the order sent to the Partner in e-mail. The forwarding partner of the Service Provider is Magyar Posta. www.posta.hu
The process of delivery:
The Service Provider shall dispatch the product in 48 hours of the placement of the order.
The product ordered shall arrive in 5-10 working days.
The process of delivery may be tracked on the website www.posta.hu.
The language may be changed by clicking on the English tab in the upper right corner on the website www.posta.hu.
The goods ordered may be tracked by the entering of the tracking number under the Tracking tab.
4.2 The Partner shall check the parcel upon delivery in an itemised manner and sign the certificate of receipt if he/she finds that his/her order has been performed completely. Subsequent to the signing of such receipt, the Service Provider shall not accept any complaint regarding the deficient quantity or the packaging of the product delivered.
4.3 Partners can choose one of the following 3 methods of payment in the Web Store: Paypal, bank card or bank transfer. Payment with bank card shall take place on the platform of Paypal. This option may be chosen by Partners without a Paypal account as well. Partners opting for bank transfer shall transfer the purchase price of the product ordered, as well as all other costs arising, to the same bank account number. The Service Provider shall commence processing the order placed by the Partner when the amount paid by the Partner has been credited to the bank account number determined by the Service Provider.
5. The processing and performance of the orders
5.1 Orders shall be processed in office hours, i.e. between 8.00 a.m. and 6.00 p.m. on working days. Orders may be submitted any time outside such interval as well, but orders placed outside working hours shall be processed on the subsequent working day.
5.2 The Partner shall inform the Service Provider of his/her intention to cancel the order in 2 hours of having placed the order on the phone or in e-mail. Orders cancelled at any later time shall be deemed to be processed and governed by the provisions on the right of cancellation.
6. The right of cancellation / guarantee
6.1 The Partner may cancel the contract in 14 days without cause. The Partner may exercise the right of cancellation subsequent to having received the product. The Service Provider shall refund the Partner the amount paid by the Partner without delay but in no more than thirty days following the cancellation.
6.2 Any costs incurred by the Partner due to the exercising of the right of cancellation in connection with the returning of the Product shall be borne by the Partner. The Partner shall not be required to pay any additional cost, nevertheless, the Service Provider may demand indemnification for any damage arising from the Partner’s having used the product for any purpose other than the intended purpose thereof. Should the product returned based on the right of cancellation not be in an impeccable condition and suitable for resale, the Partner shall pay damages, provided that the product has been damaged or spoiled or the returning thereof has been frustrated in any other manner by the intentional or grossly negligent conduct of the Partner.
If the product turns out to be obviously damaged when opened in the presence of the person delivering the same (postal deliverer, courier) and the damage was obviously caused prior to the receipt of the product we shall take the product back and cancel the transaction immediately. Any and all damage or deficiency noticed must be recorded in the record of delivery taken upon the delivery of the product by the person delivering and the person receiving the product. We shall not accept any liability whatsoever for any deficiency or damage reported subsequently. The right of cancellation shall not apply to any product sold by the Service Provider which has been produced according to the Partner’s instructions in a customized manner or expressly at the Partner's request. The text of Government Decree 17/1999 on exercising the right of cancellation may be downloaded from the website of the Hungarian Authority for Consumer Protection (Nemzeti Fogyasztóvédelmi Hatóság).
7. Miscellaneous
7.1 By purchasing on the Website, the Partner agrees to be aware of the technical and technological conditions and the limitations of the internet, as well as to accept the possible sources of error inherent in such technology.
7.2 The Service Provider shall store the data received from the Partners exclusively for the purpose of the performance and the subsequent verification of the terms of the contract. By placing the order and agreeing to these General Terms and Conditions, non-natural person Partners expressly agree to the Service Provider’s sending them newsletters and other promotional materials. The Service Provider may not disclose the Partners' data to any third parties, except for third parties acting as the subcontractor/cooperating partner involved by the Service Provider in the performance of the contract. The Service Provider agrees to handle the Partners’ data in compliance with the effective provisions of Act LXIII of 1992 on the Protection of Personal Data and the Publicity of Data of Public Interest, as may change from time to time.
7.3 The Service Provider may amend the terms hereof unilaterally any time, without the obligation to send notice to the Partner. Any amendment shall take effect upon being posted on the Website. Orders already placed shall be governed by the provisions of the General Terms and Conditions as of the time and date of their placement.
7.4 The Parties hereto agree to strive at resolving any matter of dispute amicably.
7.5 Any and all matters not regulated above shall be governed by the provisions of the Civil Code of Hungary and the effective provisions of other Hungarian legal rules, as may change from time to time.
The Service Provider shall do its best to perform each and every order in a perfect quality, to the full satisfaction of the Partner. Should the Partner nevertheless wish to voice a complaint regarding the contract or the performance thereof, he/she can do so by
sending an e-mail to the address info@petpressive.com
or writing to the mailing address of the Service Provider, which is 5919 Pusztaföldvár, Zrínyi utca 21.
7.6 The Service Provider shall investigate any complaint made orally immediately and provide for the appropriate remedy. Should the Partner disagree with the manner in which his/her complaint is dealt with, the Service Provider shall take records of the complaint and its position thereon without delay and provide a copy thereof to the Partner. Should it be impossible to investigate the complaint immediately, the Service Provider shall take records of the complaint and provide a copy thereof to the Partner.
7.7 The Web Store shall respond to written complaints in 30 days in writing, provide an explanation in the event of the rejection of the complaint and preserve the copy of the reply for 3 years to be able to produce the same at the request of the inspecting authorities.
7.8 Partners may also submit their complaint with the Hungarian Authority for Consumer Protection:
Nemzeti Fogyasztóvédelmi Hatóság
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, Pf: 20.
Central phone number: +36 1 459 4800
Fax: +36 1 210 4677
E-mail: nfh@nfh.hu
8. Privacy
8.1 Suntastic Kft shall treat all personal data received from any Partner using the website in compliance with the relevant legal rules, with special regard to the provisions of Act CXII of 2011 on Informational Self-Determination and Freedom of Information. This restriction shall not apply to the disclosure of any data to subcontractors as may be necessary for the completion of the order, including but not limited to the disclosure of information necessary for the delivery of the product to the courier service.
8.2 Technical information may also be recorded during the use of the website (e.g. in the form of log files containing the IP address of the Partner, the URL of the site visited or the time of visit). Such information shall serve statistical purposes exclusively and may not be used for the identification of any person. The system shall store information on the computer of the Partner as well in the form of so-called cookies. Cookies are not suitable for the identification of the Partner and exist only during the given session.
8.3 The Service Provider shall make out an invoice for the product ordered and store the same in the manner and for the period required in the effective legal rules.
8.4 Partners may request that their data or account be modified or deleted from the system any time in writing, or they can also unsubscribe from the newsletter, if they have previously subscribed for it, in which case their registration would not be deleted. Unsubscribing from the newsletter is possible in postal mail or e-mail or via the link "Unsubscribe" (Leiratkozás) on the bottom of the newsletters as well.